/img/Icon_News/0b61e933-1ba3-43ab-a775-a0d8bc5610a1.jpg06/09/2010
/img/Icon_News/c4467f39-c498-44b8-a423-c47cf4b35267.jpg20/08/2010"At Services Cobranças, the best set of solutions is based on the pillars – people, legislation, processes and technology, the last one powered by Vocalcom Hermes.net, that enables the company to have people working over 400km from our website reveals J. Alceu Bernert, President of Services Cobranças. Certainly this new model will revolutionize the market of credit recovery when it becomes increasingly important to emerging markets as Brazil.]]>
/img/Icon_News/e950f750-6a8d-4798-980a-9491db391fd3.gif10/06/2010
/img/Icon_News/34fe26f5-3596-4d72-b0be-3d97c47b357d.gif19/04/2010
/img/Icon_News/0f138e5f-d3a0-435e-8e64-5be5fe3ce3d9.jpg30/01/2010
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/img/Icon_News/402e20ef-ec30-4e1b-ac80-33bc266a6021.bmp19/11/2009
/img/Icon_News/72ee991f-15d5-499a-ae3e-4d4f62782ba1.jpg29/09/2009
/img/Icon_News/3a450d59-bb74-4b20-ae0c-0110e823bffd.jpg03/06/2009
/img/Icon_News/382f3a88-85a2-4f03-ad83-c733560d7059.jpg27/05/2009
/img/Icon_News/975bf771-d9a7-4010-9e37-5fa2612537ba.jpg18/03/2009
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/img/Icon_News/52e24194-bec9-41f2-8314-838cd2bd4774.gif27/01/20092 million Euros.
This agreement includes the supply of the following services and the implementation of the following technology by Vocalcom: Installing the AVAYA redundant environment at two different Datacenters with a total capacity of 840 lines and 600 extensions, two IVR Centriphones equipped with TTS and ASR technology, voice and video recording with integrated quality systems and Hermes-Vocalcom CTI application for the 600 agents. VOCALCOM has also been responsible for carrying out all the project phases, consulting, installation, training, VRU and agent script development, support and guidance for production start-up. Finally, VOCALCOM will be in charge of providing integrated maintenance for all the components installed.]]>
/img/Icon_News/4652214d-7ed9-420a-9847-312b89398238.gif18/12/2008
/img/Icon_News/2254eb55-67ab-4a3d-84d1-f6898c92dfb2.gif15/12/2008
/img/Icon_News/e1d64256-dd3a-4202-952a-fc58653ff3a5.jpg15/12/2008"The focus of this partnership is strategic and impacts positively on millions of customers, users and citizens, bringing them, at last, a solution that provides natural, high quality and extremely accessible customer care services in a broad range of languages", said Gabriel Navarro, Managing Director for Vocalcom’s Spanish, Portuguese and Mexican Operations.]]>
/img/Icon_News/84bb6bc1-964f-4208-bb23-68bf8cd68fa7.gif24/09/2008
/img/Icon_News/4634a6a2-afd1-41df-af69-a5e3c357b01e.gif08/09/2008Hermes. Net’s enhanced call routing and state of the art predictive dialer will handle all our voice calls and customer care service center. After carefully researching our options and other software manufactures, we decided to select Vocalcom as our preferred vendor. Vocalcom understood our needs and provided us with valuable industry expertise to assist us in designing our infrastructure", said Miriam Ferrer, Managing Director for Telco Telemarketing.]]>
/img/Icon_News/b0ad778b-47ca-49cc-91e6-23d8ecc2d570.jpg04/09/2008
/img/Icon_News/a0aef5ba-3db7-464d-908e-dc650c08a4de.JPG05/08/2008Communicator a subsidiary or SR Teleperformance, a global leader in the outsourcing industry has decided to implement Vocalcom’s Multi-channel customer management solution Call blending, email, fax, sms, video call, web call back, live chat and voice mail under one single Multi-Session interface interactive interface. For outbound dialing Communicator will use the Hermes.Net V4 quota management system. HNet 4.0new algorithm will allow the Eagle predictive dialer to take into consideration agents skills and profiles as in language, experience, gender or age.]]>
/img/Icon_News/21a18790-e33b-4e37-9cfb-ac4eebb501fb.jpg02/08/2008600 agents in France. Meilleurtaux.com needs the ability to process clients request from their website, follow up on calls and to communicate all the information with their field agents in real-time. Vocalcom a Microsoft Partner has developed a solution around Microsoft exchange with a calendar sharingfeature. This can be shared with the call center, the agencies and the sales representatives. This integration allows them to simplify all their unified messaging in real-time throughout all their sites and all their financial advisers.]]>
/img/Icon_News/a3cbfada-7c68-4266-99db-e724bfb78a57.jpg02/06/2008
/img/Icon_News/e5231136-56ea-490d-8aeb-13f80e618ba7.JPG17/05/2008
/img/Icon_News/ed4d822a-7448-4bfd-af4f-da5f6a528b2b.jpg24/04/2008Colwell & Salmon Communications has implemented 70 agent stations on Vocalcom's Hermes.Net ASP platform located in Canada replacing their current legacy Davox predictive dialing system. The multimedia functionality of Hermes.Net will allow Colwell & Salmon Communications to benefit from Predictive Dialing, IVR, ACD and real-time scripting capabilities with a minimal capital investment. Colwell & Salmon Communications can now interconnect their offshore call center operations at their Indian facility located in Delhi.]]>
/img/Icon_News/f3c07f91-a976-4795-9306-bfdfccc93dd9.jpg25/02/2008
/img/Icon_News/55e5372e-e280-4f15-8c38-31614754e913.bmp24/12/2007
/img/Icon_News/114b4a00-6069-465d-973c-f6d073d5e369.jpg13/12/2007
/img/Icon_News/a0d32776-e524-4c5a-a84f-8af65d6cb922.jpg16/11/2007
/img/Icon_News/3bc5a7aa-3d7a-4acd-87b8-46241d8676ec.jpg30/10/2007
/img/Icon_News/b89be998-c120-43d3-9867-6c0329960da8.jpg18/10/2007
/img/Icon_News/684080be-9775-45be-b1bc-b34eaeb67b46.jpg25/07/2007
/img/icon_news/fl.gif05/05/2007
/img/icon_news/thalys.gif12/05/2006 Thalys International XXXX a RFP for the replacement of its existing infrastructure as its stability and functional riches did not respond to Thalys’ demands. Vocalcom’s Hermès.Net solution was selected after thorough technical and functional analyses. Each of Thalys’ needs, both current and future, were answered by the Hermès.Net solution. On top of a centralized telephone reception in 4 languages, Thalys will integrate a direct service line in German, payment by means of travel vouchers, ISO certification and e-mail handling. The solution had to be solid, future-proof and capable of handling multi-media requests, as well as open towards integration with the existing environment: CRM Conso+, SGBD Oracle and Avaya platoform.
Vocalcom distinguished itself from the competition with its internal know-how of Avaya platforms. About Thalys It is a limited liability cooperative company with a European focus, yet headquartered in Brussels. Thalys International’s capital is held by the SNCB (30%) and the SNCF (70%). Thalys International provides commercial passenger rail transport services on behalf of the SNCB and the SNCF to Paris, Brussels, Amsterdam and Cologne. ]]>
/img/Icon_News/9e8d71c1-ef0d-40a7-9f0b-fa61438db454.jpg25/01/2006
/img/Icon_News/85792b20-3d34-48ff-8a80-ada8a6ab02df.gif31/05/2005
/img/Icon_News/46e17ed9-3ef5-4a34-8d6a-6e1d32441204.jpg23/02/2005 • De bénéficier d’une solution pérenne, évolutive, répondant aux normes et standards en vigueur,
• De garantir un haut niveau de qualité de service pour ses utilisateurs.
• D’augmenter la productivité du centre d’appels
Vocalcom a implanté sa solution Hermès.net, en remplacement d’une solution propriétaire, avec un premier pilote de 8 postes sur une période de 3 mois pour évoluer en décembre à 25 postes. Le plein succès de cette opération permet une nouvelle fois à Vocalcom d’affirmer sa position de leader en solution Centre d’Appels dans le domaine du recouvrement de créance.
A PROPOS DE CONTENTIA
En 1995, 3 Suisses International crée CONTENTIA pour recouvrer les impayés de l'ensemble de ses filiales. En 1997, CONTENTIA propose ses services hors-groupe, notamment aux sociétés financières et aux banques ainsi qu'aux sociétés de Vente A Distance. Rapidement, les entreprises de Grande Distribution sont également séduites par l'originalité de la démarche de recouvrement par téléphone qui vise à récupérer l'impayé tout en préservant la relation commerciale avec le client. En 2003, CONTENTIA travaille avec plus de 150 partenaires, dont la moitié de sociétés grands comptes, quasiment toutes parmi les leaders sur leur marché respectifs. CONTENTIA est devenu le spécialiste du recouvrement amiable et judiciaire pour les créances civiles (BTOC) et commerciales (BTOB). De part son activité, CONTENTIA a utilisé jusqu’à aujourd’hui l’outil téléphonique à des fins d’appels sortants ; appels de relances, appels de suivis, appels vers partenaires… ]]>
/img/Icon_News/02b3f05b-cb25-4c76-a0ac-12cb2cecd470.jpg02/01/2005