The Virtual Agent
Natural Language Speech Recognition is an innovative technological platform for natural language processing and intelligent dialogue management.
Natural Language Speech Recognition engine allows you to communicate with your clients virtually, in real time, by chat or by IVR.
It has the ability to answer questions and effectively provide appropriate answers as if it was an actual live human.
Natural Language Speech Recognition is an innovative technological platform for natural language processing and intelligent dialogue management. The Natural Language Speech Recognition engine
allows you to communicate with your clients virtually, in real time, by chat or by IVR. Speech Recognition Engine has the ability to answer questions and effectively provide appropriate answers as if it was an actual live human.
Other technologies use simple key word detection. Natural Language Speech Recognition actually analyzes the entire phrase in order to promptly and effectively provides the appropriate outcome. Natural Language Speech Recognition has the ability to
adapt to the callers request and make real time adjustments by using built in logic. This technology allows you to treat your customer's requests 24\7.
distributed speech recognition.
> The user can talk and write freely. The system understands, analyzes and creates all the elements that are presented.
> The user leads and controls the dialogue. He or she can interact by canceling or substituting previous functions and sentences.
> The technology understands, analyzes and creates all the elements representation using a grammatical analysis strategy, assuring the right interpretation and management of all the semantic capacity of the natural language.
> The platform offers real-time interaction in massive environments using acute memory management strategies.
> The solution completely adapts to the user profile and previous history dialogues with the aim to customize all interactive processes.
Natural Language Speech Recognition is the industries most innovative speech engine. The solution surpasses all language comprehension limits providing a natural proactive language
management application analyzing grammar and the structure of every sentence. Furthermore, the engine includes an intelligent memory management algorithm that manipulates the structure of the
sentences in a natural language environment. This function allows the system to generate coherent phrases during its reply to the client. Natural Language Speech Recognition manages applications based on
language that is spoken and written by using the combined resources, the technology allows the words to be analyzed in milliseconds in order to assure a proper and effective response. This process guarantees efficiency by manipulating
the time it takes to execute the voice command. Furthermore, the engine independently overviews the size of the sentence by compiling the language resources obtained from the conversation providing a superior execution time of over 50%.
This effective and robust solution can analyzes the grammatical structure for all the major industry suppliers. Natural Language Speech Recognitioncan process 15,000 simultaneous dialogues on one unique server (benchmarked on a Intel Xeon 3.2 GHz - 4 Go RAM).
Natural Language Speech Recognition allows you to give your IVR's a human touch and optimize them in order to provide true communication with your clients. This application is ideal for all your communications
needs: orders, account information, request for information, ticket reservations.
Regardless of the industry you are in, Natural Language Speech Recognition can provide you with state of the art automated contact center technology.
Efficiently send calls
to TSR's with the appropriate skill sets. Using DTMF inputs or speech recognition, X'Voice allows you to avoid multiples
transfers between agents, and properly route calls directly to the client's request department. IVR function also
let you prioritize VIP calls, or filter nuisance calls.
Control high call volumes 
By anticipating the nature of the calls from your clients. During high volume peak time, as emergencies, delivery delays or
technical disasters can be very difficult to manage and handle. You can therefore enable an automatic IVR that will play a message
as soon as the call will be answered, reassuring your customers that you are experiencing a high volume of calls and even provide the reason for it.
Reduce your communication time
by pre-qualifying your calls while they wait in the queue you can have them interact using their telephone key pad like an order or account number.
When the agent will receive the call he will have on his screen all the information that the client selected while he was waiting, allowing the agent to process the call in a timely manner.
X'Voice can also be used to recap and confirm information at the end of the call: confirm the terms of an agreement, provide additional account information or advise on payment
terms. Using this tool the TSR's will process calls faster therefore allowing them to answer more calls.
X'Voice is your virtual assistant
Answer your clients calls 24/7 using speech recognition.
Les technologies de la synthèse de la parole aujourd'hui très performantes,
vous permettent de diffuser toutes les informations contenues dans vos bases de données,
d'une manière personnalisée et en temps réel.
La reconnaissance en langage naturel vient compléter la saisie de touches DTMF et
facilite l'ergonomie de vos services vocaux. Ainsi, pendant vos horaires de fermeture,
vos clients peuvent consulter leur compte, saisir une commande, demander un rappel, ...
In Sync with your Enterprise
Today's speech enabled products are sophisticated and very powerful allowing you to personalize and transmit the information
in your databases to your callers in real time.
Speech recognition is a key tool in interacting with your customers. This application understands, analyzes, interacts and responds
to the caller's requests even if the callers decides to change his objective the system will adapt to the callers voice pattern. Over
and above a speech recognition application, Natural voice is a true grammatical and analysis software application regardless of the context or vocabulary that is used.
Natural Language Speech Recognition engine doesn't only understand language but analyzes the actual phrase and anticipates requests in order to be proactive during the conversation.
Today Natural Language Speech Recognition is widely used in the financial industry, stock market and in domestic household automation.
